Patient Survey 2018

The survey below (with summary and detail) was taken by the PPG on behalf of all patients earlier this year. It follows, after what was thought to be an appropriate interval, a previous patient survey of 2014.

The original idea was that this should be a small trial from which your PPG could assess whether a larger, wider and more detailed effort could with advantage be undertaken. The result, as shown, however, persuaded the PPG that little would be served by greater elaboration.

The Practice works well, none of the issues raised are new and all are kept continually in mind by staff, even when the solution is beyond the available resources.

However, all patients are invited to comment on the result and to advise if it is thought that there is serious omission.

 

Download

2018 Survey Report

Patient Survey  2018

Further information

Zero Tolerance Statement

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similary way.

We take seriously any threatening, abusive or violent behaviour againist any of our staff or patients. if a patient is violent or abusive, they will be asked to stop. if they persist, we may exercise our rights to take action to have them removed, immediately if necessary from our pratice list.

The practice considers thratening behaviour to be:

Attempted or actual aggressive threatening physical actions made towards any member of staff.
The use of aggressive, threatening or abusive language, (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates staff.
In line with the rest of the NHS, and to ensure this is fully observed we have a Zero Tolerance policy in place, whereby any aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

Anyone giving verbal abuse to members of the staff will be sent a letter from the Practice stating that this behaviour will not be tolerated and may result in the removal from the Practice patient list. There will be no appeal process.

We hope that you will understand and welcome this policy which is in place for the best interest of our hard working staff as well as our patients.

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