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Privacy statement

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Introduction

The Nuffield Practice is strongly committed to privacy issues, and this privacy statement details our approach on such issues. By using this site and submitting any personal data, you agree to the use by The Nuffield Practice of such data in accordance with this privacy statement. If you have questions on privacy issues, please email us at This email address is being protected from spambots. You need JavaScript enabled to view it..

Data collection

We only collect identifiable personal data or information that is specifically and voluntarily provided by a visitor to our site. For example, a visitor to our site may choose to provide information such as name, title, office address, office email address and telephone number in order to:

  • register for certain areas of the site;
  • contact us for further information;
  • participate in "join our mailing list" initiatives

Visitors are also able to send email to us through the site. Their messages will contain the user's screen name and email address, as well as any additional information the user may wish to include in the message.

Use of data

When a visitor provides personal data to us, we use it solely for the purposes for which it was provided to us as stated at the point of collection (or as is obvious from the context of collection). Examples of the types of use are given in the 'data collection' section above.

Our websites do not collect or compile personally identifying information for dissemination or sale to outside parties for consumer marketing purposes, or host mailings on behalf of third parties.

Data retention

The personal data you submit to us will only be retained for as long as is required for the purposes for which it was collected or as required by law.

For example, contact information about visitors (such as information generated though registration for access to areas on the site) will be kept as long as the information is required to completely service the contact request or until a user requests that we delete that information. Mailing list information, discussion posts and email are kept for only the period of time considered reasonable to facilitate the visitor's requests.

Cookies information

Cookies are small text files that are placed on your computer by the websites that you visit. They are widely used in order to make websites work, or work more efficiently, as well as to provide information to the owners of the site. The use of cookies is now standard for most websites. If you are uncomfortable with the use of cookies, you can manage and control them through your browser, including removing cookies by deleting them from your ‘browser history’ (cache) when you leave the site.

Types of cookie:

‘Session’ cookies remain in your browser during your browser session only, i.e. until you leave the website.

‘Persistent’ cookies remain in your browser after the session (unless deleted by you).

‘Performance’ cookies collect information about your use of the website, such as webpages visited and any error messages; they do not collect personally identifiable information, and the information collected is aggregated such that it is anonymous. Performance cookies are used to improve how a website works.

‘Functionality’ cookies allow the website to remember any choices you make about the website (such as changes to text size, customised pages) or enable services such as commenting on a blog

Use of cookies byThe Nuffield Practice: The following table explains the way in which we use cookies on this website.

Cookie Name Purpose
Session {unique} This cookie is to store session data to remember who you are during each visit to the website whilst storing temporary information for functionality such as forms and navigation.
Performance / Analytics _ga This is a Google Analytics cookie. This cookie is used for the purpose of site analytics. The cookie collects information about use of the The Nuffield Practice website including pages visited, length of time on website, location of visitor and type of device that is being used to access the site. The information is aggregated with other such information for reporting to The Nuffield Practice on general website use and improvement. This cookie expires automatically after 2 years.
Performance / Analytics _gat This is a Google Analytics cookie. This cookie is used for the purpose of site analytics and performance and works alongside the cookie above to throttle the request rate of analytics data. This cookie expires after 10 minutes
Persistent / Cookie Consent cookieconsent_status This cookie tells the web server whether you have accepted that the website is using cookies to improve user experience overall.
Performance / Analytics _gid to store and count pageviews. Expiration period: 1 day
     

By using this website, you agree that we can place these cookies on your computer/device for the above purposes.

Further information

Zero Tolerance Statement

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similary way.

We take seriously any threatening, abusive or violent behaviour againist any of our staff or patients. if a patient is violent or abusive, they will be asked to stop. if they persist, we may exercise our rights to take action to have them removed, immediately if necessary from our pratice list.

The practice considers thratening behaviour to be:

Attempted or actual aggressive threatening physical actions made towards any member of staff.
The use of aggressive, threatening or abusive language, (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates staff.
In line with the rest of the NHS, and to ensure this is fully observed we have a Zero Tolerance policy in place, whereby any aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

Anyone giving verbal abuse to members of the staff will be sent a letter from the Practice stating that this behaviour will not be tolerated and may result in the removal from the Practice patient list. There will be no appeal process.

We hope that you will understand and welcome this policy which is in place for the best interest of our hard working staff as well as our patients.

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