Emergencies

Ambulance service

If you have a serious and life-threatening medical emergency then ring 999 and ask for an ambulance. Often events do not happen quite so clearly, and you may need a doctor urgently.

When the health centre is open

Telephone the main surgery number 01993 703641, press 0 for an emergency. The receptionist will ask you for some important information, particularly your name and where you are. Please help with as much information as you can about your condition so that the doctor can assess the urgency of your situation.

When the health centre is closed

If you have a medical emergency when the practice is closed, please phone the Out of Hours service on 111. Calls are free from landlines and mobiles.

Further information

Zero Tolerance Statement

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similary way.

We take seriously any threatening, abusive or violent behaviour againist any of our staff or patients. if a patient is violent or abusive, they will be asked to stop. if they persist, we may exercise our rights to take action to have them removed, immediately if necessary from our pratice list.

The practice considers thratening behaviour to be:

Attempted or actual aggressive threatening physical actions made towards any member of staff.
The use of aggressive, threatening or abusive language, (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates staff.
In line with the rest of the NHS, and to ensure this is fully observed we have a Zero Tolerance policy in place, whereby any aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

Anyone giving verbal abuse to members of the staff will be sent a letter from the Practice stating that this behaviour will not be tolerated and may result in the removal from the Practice patient list. There will be no appeal process.

We hope that you will understand and welcome this policy which is in place for the best interest of our hard working staff as well as our patients.

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