Referrals, choice, and booking

Your doctor may refer you for further investigation and/or treatment.  We use the national e-Referral system and the referral will be sent electronically.  This replaced the old “Choose and Book” referral system but is basically the same.  Our secretaries will process the referral and send you the paperwork in the post which will enable you to arrange your own appointment at a location, date and time convenient for you.   If you experience difficulty with this, please contact the secretaries’ team who will be happy to assist you.  You can contact them on 01993 703641, option 1 between 9.00 am and 5.00 pm Monday to Friday.

In the case of a fast track referral, the secretaries will process your referral immediately and will give you the details of your appointment at the reception desk before you leave the surgery.

The e-Referral system enables you to choose your hospital or clinic and book your appointment directly with the service provider. If the local clinic has a long waiting period for an appointment, you may be asked if you are prepared to travel to be seen quicker elsewhere.

Further information

Zero Tolerance Statement

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similary way.

We take seriously any threatening, abusive or violent behaviour againist any of our staff or patients. if a patient is violent or abusive, they will be asked to stop. if they persist, we may exercise our rights to take action to have them removed, immediately if necessary from our pratice list.

The practice considers thratening behaviour to be:

Attempted or actual aggressive threatening physical actions made towards any member of staff.
The use of aggressive, threatening or abusive language, (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates staff.
In line with the rest of the NHS, and to ensure this is fully observed we have a Zero Tolerance policy in place, whereby any aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

Anyone giving verbal abuse to members of the staff will be sent a letter from the Practice stating that this behaviour will not be tolerated and may result in the removal from the Practice patient list. There will be no appeal process.

We hope that you will understand and welcome this policy which is in place for the best interest of our hard working staff as well as our patients.

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