en English

Please notify our reception team by contacting the practice on 01993 703641 should you need an interpreter service for your appointment.

If you are hard of hearing/deaf and need to schedule an appointment, please visit our Reception team in Surgery, send an email to the practice on This email address is being protected from spambots. You need JavaScript enabled to view it. or ask your friends and/or family to call reception on 01993 703641

Our reception team will add a note to your record when booking your appointment and will arrange for Sign Solutions to translate for you during your appointment.

Health Information In other languages

Language Line

If English is not your first or preferred language you can still use our service.

NHS 111 also uses interpretation service, Language Line, to support callers who cannot or prefer not to speak English.

Language Line is private, confidential and free to use.

To use Language Line:

  • Call NHS 111
  • Tell the call handler that you need an interpreter
  • Tell the call handler the name of your preferred language.

Once you are connected to an interpreter you will have a three way conversation with NHS 111 to explain the problem in your language and get the help you need.

NHS 111 British Sign Language Service

For NHS 111 British Sign Language (BSL) Service please go to www.signvideo.co.uk/nhs111.

The NHS will help you right away and if you need urgent care, the NHS can book you in to be seen quickly and safely:

Further information

Zero Tolerance Statement

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similary way.

We take seriously any threatening, abusive or violent behaviour againist any of our staff or patients. if a patient is violent or abusive, they will be asked to stop. if they persist, we may exercise our rights to take action to have them removed, immediately if necessary from our pratice list.

The practice considers thratening behaviour to be:

Attempted or actual aggressive threatening physical actions made towards any member of staff.
The use of aggressive, threatening or abusive language, (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates staff.
In line with the rest of the NHS, and to ensure this is fully observed we have a Zero Tolerance policy in place, whereby any aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

Anyone giving verbal abuse to members of the staff will be sent a letter from the Practice stating that this behaviour will not be tolerated and may result in the removal from the Practice patient list. There will be no appeal process.

We hope that you will understand and welcome this policy which is in place for the best interest of our hard working staff as well as our patients.

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