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Patient Participation Group

What is the Nuffield Practice Patient Participation Group?

The Patient Group works in partnership with the Practice to develop good communication between the practice and its patients and offers practical support to help improve its services.

The Group meets every 2 months on a Tuesday at 18.30, and there are real benefits to the practice by having the involvement of patients. The Practice Manager and one of the directors always attend. Over the past years, the Group has published a quarterly newsletter ‘Keeping Well’ which aims to provide patients with interesting and informative articles about new services provided in our local area, ways in which we can all take responsibility for our own health and wellbeing and important developments at the practice. The Group also helped to determine an action plan for improvements to the surgery following the January 2014 and Spring 2018 Patient Surveys.

The Patient Group would welcome a broader mix of patients especially for underrepresented groups such as younger people and those from different ethnic communities.

Please contact This email address is being protected from spambots. You need JavaScript enabled to view it. for more information

For more information on Patient Groups, please see the NAPP (National Association for Patient Participation) website: www.napp.org.uk

Contact us

If you need to contact the Practice via email, please write to nuffield.practice@nhs.net

Further information

Zero Tolerance Statement

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similary way.

We take seriously any threatening, abusive or violent behaviour againist any of our staff or patients. if a patient is violent or abusive, they will be asked to stop. if they persist, we may exercise our rights to take action to have them removed, immediately if necessary from our pratice list.

The practice considers thratening behaviour to be:

Attempted or actual aggressive threatening physical actions made towards any member of staff.
The use of aggressive, threatening or abusive language, (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates staff.
In line with the rest of the NHS, and to ensure this is fully observed we have a Zero Tolerance policy in place, whereby any aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

Anyone giving verbal abuse to members of the staff will be sent a letter from the Practice stating that this behaviour will not be tolerated and may result in the removal from the Practice patient list. There will be no appeal process.

We hope that you will understand and welcome this policy which is in place for the best interest of our hard working staff as well as our patients.

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