Healthwatch Oxfordshire (what we do)

Whether it is improving services today, or helping to shape them for tomorrow, Healthwatch Oxfordshire is here to help you influence health and social care in our county.

Healthwatch Oxfordshire was set up on April 1 2013 as a result of the Health and Social Care Act 2012. It sits alongside 151 other local Healthwatch bodies across the country.

Healthwatch Oxfordshire hears what children, young people and adults have to say about health and social care services, whether it is praise, criticism or ideas for improvement.

We amplify the collective voice of patients and the public, so that service providers and commissioners take notice. We then hold these providers and commissioners to account on how they use what we have told them.

In order to ensure that we have the best evidence and the widest range of views, we need as many people as possible to speak out about their experiences of health and social care.

Please tell us how you would like to be treated and cared for, and let us know what is important to you when using health and social care service.

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Further information

Zero Tolerance Statement

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similary way.

We take seriously any threatening, abusive or violent behaviour againist any of our staff or patients. if a patient is violent or abusive, they will be asked to stop. if they persist, we may exercise our rights to take action to have them removed, immediately if necessary from our pratice list.

The practice considers thratening behaviour to be:

Attempted or actual aggressive threatening physical actions made towards any member of staff.
The use of aggressive, threatening or abusive language, (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates staff.
In line with the rest of the NHS, and to ensure this is fully observed we have a Zero Tolerance policy in place, whereby any aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

Anyone giving verbal abuse to members of the staff will be sent a letter from the Practice stating that this behaviour will not be tolerated and may result in the removal from the Practice patient list. There will be no appeal process.

We hope that you will understand and welcome this policy which is in place for the best interest of our hard working staff as well as our patients.

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