Appointments

After consultation with the Patient Participation Group, we have decided to move to a new system of appointment booking, which we hope will improve both access and continuity of care.

You will no longer be able to pre-book to see your GP but you can book a telephone appointment with your own GP on the same day that you call. This will ensure that you are seen by the right person, and that many patients can avoid a trip to the surgery if the problem can be dealt with on the phone.

 

 

If you decide to call to book your telephone appointment, the reception team will ask for a brief summary of your problem in order to allow the GP to prioritise your call.  When the GP calls they will enquire about your symptoms and if you need to come to the surgery you will see the same GP that you spoke to on the phone.

You will be booked with your own GP unless they are fully booked or not in on that day, in which case you will be asked to call back on the next day that they are in. If your call is urgent then you will be offered the choice of speaking to another GP.  Please refer to the GPs timetable to check which day your GP works.

For urgent issues we will be open until 18.30 but please try to call before 17.00 so that if the GP needs to see you, they can book the appointment before we close.

PLEASE BE AWARE THAT ALL CALLS ARE RECORDED.

 

 

Making an appointment by telephone

To speak to your GP please call the practice early morning on a day you are able to receive a call back

Please check their working days on our GPs timetable

Telephone 01993 703641 and choose option 8.

N.B. You can press 8 as soon as the message starts; you do not have to wait until the end of the message.

Making an appointment online

If you have signed up for online access you can make an appointment online. Use the links below to enter the service that you have chosen:-

www.patientaccess.com
www.e-life.co.uk
www.dimec.me

 

 

Further information

Zero Tolerance Statement

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similary way.

We take seriously any threatening, abusive or violent behaviour againist any of our staff or patients. if a patient is violent or abusive, they will be asked to stop. if they persist, we may exercise our rights to take action to have them removed, immediately if necessary from our pratice list.

The practice considers thratening behaviour to be:

Attempted or actual aggressive threatening physical actions made towards any member of staff.
The use of aggressive, threatening or abusive language, (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates staff.
In line with the rest of the NHS, and to ensure this is fully observed we have a Zero Tolerance policy in place, whereby any aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

Anyone giving verbal abuse to members of the staff will be sent a letter from the Practice stating that this behaviour will not be tolerated and may result in the removal from the Practice patient list. There will be no appeal process.

We hope that you will understand and welcome this policy which is in place for the best interest of our hard working staff as well as our patients.

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