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Self Care and Appointments

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GP Appointments

Important Patient Update – GP Triage system

From the 4th December we will be moving to a GP triage system.
From now on, all GP appointment requests will start with a simple online form.

This helps us quickly understand your needs and make sure you see the right person, at the right time.

Please use our online form wherever possible, instead of calling the practice. It’s quick and easy
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For a quick demo on how to submit your query please CLICK HERE

If you find using the internet difficult – don’t worry. Just call or come in, and our reception team will happily complete the form for you.

This way, everyone gets the same fair service and we can make the best use of our appointments.

Nurse appointments

You can use the ‘admin or routine care request’ option of the online form to request a Cervical Smear appointment, NHS Health Check, or a pretravel appointment, and our reception team will contact you

All other appointments with Practice Nurses and Healthcare Assistants can continued to be booked as usual by calling 01993 703641 (option 1)

Admin requests

Requests for sick notes, doctors’ letters, test results or chasing hospital appointments must be submitted using the online form
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Enhanced Access and E-Consults

We offer blood tests and some nursing appointments on Mondays and Fridays between 7.30am and 8am, these can be booked by calling us on 01993 703641 (option 1)

Book an “e-consult” which is available Monday - Thursday from 18:30 to 21:00, and on a Sunday from 16:30 - 21:00.Please note: Due to capacity the E-Consult service has a restricted Cap www.thenuffieldpractice.webgp.com

Out of hours

If you have a medical emergency please call 999. If you don't have a medical emergency but the surgery is closed and you are unable to wait until it is open again, call 111.

 

YOU CAN ALSO USE THE PHARMACY FIRST SERVICE OR CHECK THE NHS WEBSITE FOR SELF HELP IDEAS

 

Further information

Zero Tolerance Statement

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similar way.

We take seriously any threatening, abusive or violent behaviour against any of our staff or patients. if a patient is violent or abusive, they will be asked to stop. if they persist, we may exercise our rights to take action to have them removed, immediately if necessary from our practice list.

The practice considers threatening behaviour to be:

Attempted or actual aggressive threatening physical actions made towards any member of staff.
The use of aggressive, threatening or abusive language, (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates staff.
In line with the rest of the NHS, and to ensure this is fully observed we have a Zero Tolerance policy in place, whereby any aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

Anyone giving verbal abuse to members of the staff will be sent a letter from the Practice stating that this behaviour will not be tolerated and may result in the removal from the Practice patient list. There will be no appeal process.

We hope that you will understand and welcome this policy which is in place for the best interest of our hard working staff as well as our patients.

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