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Home visits

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  3. Home visits

Home visits are for the permanently housebound. Otherwise, we expect you to come to the surgery to be seen as we have your medical records here and all our medical equipment and facilities available for your examination and treatment. The doctor can see many more patients in the surgery.

If you are requesting a home visit please telephone the surgery before midday. A member of the Duty Team will then call you to discuss your request.

Please be aware that most home visits by all local practices are now done by a service called Primary Care Visiting Service; PCVS for short.

The PCVS is staffed by qualified paramedics who work together with GPs to carry out home visits when the GPs are not able to make the visits themselves. The PCVS staff will make the visit, assess the patient and treat if appropriate, and they will also contact the patient's GP practice to discuss ongoing care and to feed back the results of the visit.

 

Further information

Zero Tolerance Statement

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similary way.

We take seriously any threatening, abusive or violent behaviour againist any of our staff or patients. if a patient is violent or abusive, they will be asked to stop. if they persist, we may exercise our rights to take action to have them removed, immediately if necessary from our pratice list.

The practice considers thratening behaviour to be:

Attempted or actual aggressive threatening physical actions made towards any member of staff.
The use of aggressive, threatening or abusive language, (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates staff.
In line with the rest of the NHS, and to ensure this is fully observed we have a Zero Tolerance policy in place, whereby any aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

Anyone giving verbal abuse to members of the staff will be sent a letter from the Practice stating that this behaviour will not be tolerated and may result in the removal from the Practice patient list. There will be no appeal process.

We hope that you will understand and welcome this policy which is in place for the best interest of our hard working staff as well as our patients.

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