GP Triage FAQs
How can I request a GP Appointment?
You can go to our website and use our online consultation tool or through the NHS APP. This is the most efficient way to contact the surgery for medical and administrative queries. https://www.thenuffieldpractice.co.uk/
What if I can’t use the internet or need help?
If you are unable to access the online, our team will help fill in the form with you on the phone or you can pop in and speak directly with our reception team who can help you complete the form.
If I ring up/come in, am I more likely to get an GP appointment?
No, all GP appointments will be triaged in the same way, and you will be asked to fill in the form, if you are unable to fill in the form a member of our reception team will be happy to help you.
What about nurse appointments?
These are not changing, and you will still be able to book these by phoning 01993 703641.
Will I see be able to see a GP face to face?
Yes, if the clinical team decide a face-to-face appointment is needed you will be offered one, the online form is a tool to help the clinician triage you request to help ensure you see the correct person or are directed to the appropriate service.
When will I get a response?
For clinical queries submitted using the ‘I have a health problem’, you will receive a response from the surgery the same day. Admin and routine care requests submitted will be reviewed and you will be advised on the outcome within 2 working days.
Is it safe? What happens if my request is urgent?
The AccuRX clinical system is a secure NHS approved system used by GP practices across the country. Medical requests which come in will be triaged by a trained clinician. We are not an emergency service, if you are experiencing a life-threatening emergency, you should call 999.
How will this help me as a patient?
This is a way of managing care requests, designed to ensure that all patients are assessed on clinical need and then directed to the most appropriate care, by the most appropriate person, in the most appropriate timeframe and should help reduce the waiting times, and lead to fewer wasted appointments.
How do I access care when the surgery is closed?
The way you access care when we are close won’t change. Depending on your problem please continue to speak to your pharmacist, use NHS 111, or A&E as before when the surgery is closed or call 999 in an emergency.
Why are we changing our booking system?
Please see this leaflet for information on the reasons for the forthcoming change.
