Online services

You can ask your doctor a question online by using our eConsult service.  

If you want to request specific medications, or access your medical record online you also need to register for Patient Acess.

See below for more details.

eConsult

We now offer a service called eConsult which allows patients to contact our practice and clinicians for medical and administrative advice. Follow the eConsult link here or on the Contact us page.

eConsult is a free to use online consultation platform, which allows anyone registered at the practice to submit a medical or administrative request online at any time of the day, 7 days a week. Our team will review every request and make sure it is passed to the most relevant healthcare professional. If you need a face to face appointment we can arrange that for you, or it might even save you a trip to the practice. We will always get back to you by the end of the next working day, if not sooner.

Patient Access

Any new patients will be unable to have the medical records facility until they have been registered at the Practice for three months, as it takes time for records to be received and checked for accuracy before they are uploaded onto the computer system.

If you are a new patient or have been registered with the Practice for less than two years, when applying for registration details, you will have to provide identification i.e. photo ID and proof of residence.

The application form is below. Please fill it in and bring it along to the Practice along with identification if applicable.

Patient Online Registration form

It's your choice

If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at some of your medical record online. You can also still use the telephone or call in to the Surgery for any of these services as well. It's your choice.

You will be given registration login details, so you will need to think of a password which is unique to you. This will ensure that only you are able to access your record - unless you choose to share your details with a family member or carer.

NB - The Practice has the right to remove online access services for anyone who doesn't use them responsibly.

It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.

If you can't do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.

If you print out any information from your record, it is also your responsibility to keep this secure. If you are worried about keeping printed copies safe, we recommend that you do not make copies at all.

Before you apply for online access to your record, there are some other things to consider.

Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.

Things to consider

Choosing to share your information with someone

It's up to you whether or not you share your information with others - perhaps family members or carers. It's your choice, but also your responsibility to keep the information safe and secure.

Coercion

If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.

Information about someone else

If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.

More information

For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society:
Keeping your online health and social care records safe and secure: www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Documents/PatientGuidanceBooklet.pdf

 

Further information

Zero Tolerance Statement

Our staff come to work to care for others, and it is important for all members of the public and our staff to be treated with respect.
We aim to treat our patients courteously at all times and expect our patients to treat our staff in a similary way.

We take seriously any threatening, abusive or violent behaviour againist any of our staff or patients. if a patient is violent or abusive, they will be asked to stop. if they persist, we may exercise our rights to take action to have them removed, immediately if necessary from our pratice list.

The practice considers thratening behaviour to be:

Attempted or actual aggressive threatening physical actions made towards any member of staff.
The use of aggressive, threatening or abusive language, (including raising of the voice, swearing and cursing, shouting) which threatens or intimidates staff.
In line with the rest of the NHS, and to ensure this is fully observed we have a Zero Tolerance policy in place, whereby any aggressive or violent behaviour towards our staff will not be tolerated under any circumstances.

Anyone giving verbal abuse to members of the staff will be sent a letter from the Practice stating that this behaviour will not be tolerated and may result in the removal from the Practice patient list. There will be no appeal process.

We hope that you will understand and welcome this policy which is in place for the best interest of our hard working staff as well as our patients.

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