ONLINE SERVICE FOR BOOKING APPOINTMENTS AND ORDERING REPEAT PRESCRIPTIONS!!
We have a service called Patient Access which will enable you to do the following online:-
Order repeat prescriptions.
Book doctor appointments
Amend your registration details
View part of your medical record.
There is also a mobile app for Patient Access. Visit www.patient.co.uk/accessapp to download it and for further details.
Patient Online Access
It's your choice
If you wish to, you can now use the internet to book appointments with a GP, request repeat prescriptions for any medications you take regularly and look at some of your medical record online. You can also still use the telephone or call in to the Surgery for any of these services as well. It's your choice.
Being able to see some of your records and medication(s) online might help you to manage your medical conditions. It also means that you can even access it from anywhere in the world should you require medical treatment on holiday. If you decide not to join or wish to withdraw, this is your choice and Practice staff will continue to treat you in the same way as before. In general this decision will not affect the quality of your care.
You will be given registration login details, so you will need to think of a password which is unique to you. This will ensure that only you are able to access your record - unless you choose to share your details with a family member or carer.
NB - The Practice has the right to remove online access services for anyone who doesn't use them responsibly.
It will be your responsibility to keep your login details and password safe and secure. If you know or suspect that your record has been accessed by someone that you have not agreed should see it, then you should change your password immediately.
If you can't do this for some reason, we recommend that you contact the practice so that they can remove online access until you are able to reset your password.
If you print out any information from your record, it is also your responsibility to keep this secure. If you are worried about keeping printed copies safe, we recommend that you do not make copies at all.
Before you apply for online access to your record, there are some other things to consider.
Although the chances of any of these things happening are very small, you will be asked that you have read and understood the following before you are given login details.
Things to consider
Choosing to share your information with someone
It's up to you whether or not you share your information with others - perhaps family members or carers. It's your choice, but also your responsibility to keep the information safe and secure.
If you think you may be pressured into revealing details from your patient record to someone else against your will, it is best that you do not register for access at this time.
Information about someone else
If you spot something in the record that is not about you or notice any other errors, please log out of the system immediately and contact the practice as soon as possible.
For more information about keeping your healthcare records safe and secure, you will find a helpful leaflet produced by the NHS in conjunction with the British Computer Society:
Keeping your online health and social care records safe and securehttp://www.nhs.uk/NHSEngland/thenhs/records/healthrecords/Documents/PatientGuidanceBooklet.pdf
PATIENT ONLINE ACCESS
Patient Online is an NHS England programme designed to support GP Practices to offer and promote on line services to patients including the option to make and cancel appointments, order repeat prescriptions and view some of their electronic medical record, using their computer, tablet or smartphone rather than having to phone or visit their Practice. Online services will complement and not replace the existing way patients can access appointments, prescriptions and their records i.e. by telephone or visiting the Practice.
The Practice already offers patients Online Access (Patientaccess) to make and cancel appointments, order repeat prescriptions but now patients can view some of their medical records and their test results online. Not all records will be available at this time - you will be able to see your repeat medication, any appointments made, your allergies, and any adverse reactions recorded. If you decide to use the medical record facility on line and you feel that any of the information is incorrect, you should contact the Practice in order that any errors can be rectified.
What you need to do If you want to register for this additional facility
Even if you already use Online Access to make appointments or order repeat prescriptions, you will need to come into the Practice to sign an application form so that the medical records option can be activated on the clinical system.
Any new patients will be unable to have the medical records facility until they have been registered at the Practice for three months, as it takes time for records to be received and checked for accuracy before they are uploaded onto the computer system.
If you are a new patient or have been registered with the Practice for less than two years, when applying for registration details, you will have to provide identification i.e. photo ID and proof of residence.
The application form is below. Please fill it in and bring it along to the Practice along with identification if applicable.
You do not have to use all the facilities offered. Only tick the box of the online services you wish to have access to. You will be given a letter with details of how to register online. You will go to http://www.patient.co.uk and click on Register in the Register Box. You will then be asked the question 'Have you received a registration letter from your practice?' to which you should answer 'Yes'. Enter the registration details shown and click next to enter your name, date of birth and to choose a password. You will use this password to sign in when using the facility. Security questions will also be asked. The letter also gives you details on how to sign in and what to do if you forget your sign in details. When you have received your registration information, this will only be valid for a limited period of time so please register before the date stipulated.
Patient Online Registration Form
Patient Online information leaflet