If you feel that you may not need an appointment, but want some advice from your doctor, you can telephone and leave a message. If you phone after 3 pm your call may be left until the next day. Urgent telephone enquiries are dealt with as soon as possible by the emergency doctor. Other telephone enquiries are dealt with by your doctor at the end of his/her surgery, although if you call when your doctor is away, your message will be dealt with on his/her return, unless you tell the receptionist that you feel your concern is more urgent.
Please make sure that you are available to take a telephone call from the doctor if you ask for one. If you do not answer it may be assumed that you no longer want the advice requested.
It is very difficult for us to predict the time that the doctor will call as he/she is constantly assessing priorities. While we try to help, asking for a doctor to ring between specific times may not be possible as each doctor has the needs of all his/her patients to accommodate.